Refund policy

1. Digital products

PitchWright delivers access to software and digital features online. Payments for subscriptions and one-time passes are processed by our merchant of record, Paddle, where applicable.

2. Subscriptions (Pro monthly / annual)

You may cancel your subscription at any time through the billing flow provided by Paddle or as linked from your account. Cancellation stops renewal; you typically retain access through the end of the period you already paid for, unless Paddle's terms say otherwise for your region.

Refund requests for subscription charges are considered on a case-by-case basis within 14 days of the charge, if you have not materially used paid-only features after the charge. Contact support with your Paddle receipt email and transaction details.

3. One-time purchases (e.g. Founder Pack)

One-time digital passes are generally non-refundable once access has been granted or the pass period has started. If you were charged in error or could not access the product due to a fault on our side, contact us within 7 days of purchase with proof of the issue; we will work with Paddle to resolve valid cases.

4. How to request help

For billing, refunds, or cancellation, use the contact or support channel listed on this site or in your Paddle receipt. Include your account email and any transaction or subscription ID Paddle provides.

5. Changes

We may update this refund policy. The "Last updated" date will change; material changes will be reflected here.